If you've subscribed to Premium but can't see the Premium features:
> Go to the My Premium page and check whether your Premium subscription is active.
> If you have recently subscribed to Premium, you may need to log out and back into your account to see the subscription changes reflected.
> Check the status of your most recent payment - if the payment is marked as 'pending' on your bank statement, it might not have gone through successfully. A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
If you've tried these steps and still can't access the Premium features, please contact us at firstname.lastname@example.org.