"scheduled maintenance"

Wed Oct 21

After opening the program this morning…(New York time), I saw the following information….

“Chordify is currently undergoing brief scheduled maintenance. We’ll have the music back up and running shortly.”

People totally understand that maintenance to any system is acceptable and an expected formality… However, as you know scheduled and unscheduled maintenance are two very different activities. Since your maintenance was “scheduled” you knew in advance the program would be down…therefore, why didn’t you first send a notification in advance to customers such as a day or 2 prior to the work, and advise people of the day and time period of the work so they didn’t needlessly try to open the program, not knowing it would be down and not having any idea when it would be up and running again.

Love the program but this activity was poorly managed.