If you've subscribed to Premium but can't see the Premium features:
> Make sure you are logged in with the correct Chordify account - a common cause of not having Premium access is being logged in with the wrong account.
> Go to the My Premium page and check whether your Premium subscription is active.
> If you have recently subscribed to Premium, you may need to log out and back into your account to see the subscription changes reflected.
> Check the status of your most recent payment - if the payment is marked as 'pending' on your bank statement, it might not have gone through successfully. A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
If you've tried these steps and still can't access the Premium features, please contact us with at support@chordify.net with the details of your Premium payment:
- The date of the payment
- The platform you used (Chordify website, Android/iOS app)
- The name of the cardholder used for the payment
Then we can help track the Premium account down for you.